Returns & Exchanges
At Aroha Çikolata, we take pride in the quality of our artisanal chocolates; however, due to the perishable nature of food products, returns are typically only accepted for damaged or incorrect items. If your order arrives in less than perfect condition, please contact us within 24 hours of delivery to initiate a resolution.
Inspect and Document
Upon receiving your package, immediately check for any signs of damage or errors in the order. Take clear photographs of the product and packaging as evidence for your claim.
Contact Support
Email our customer service team with your order number and the photographs attached. Explain the issue clearly so we can determine the best course of action for your specific case.
Review Process
Our quality control team will review your request within 2 business days. Since chocolate is sensitive to heat and handling, we evaluate each return request to ensure food safety standards are met.
Refund or Replacement
Once your claim is approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method, depending on your preference.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing